About Indoor Farmer

COVID19 Information for Indoor Farmer

Is Indoor Farmer Open? (Updated Dec 21 2020)

Indoor Farmer Waterloo and Stratford are open Tuesday-Friday from 10:00AM-6:00PM, and Saturdays from 9:00AM to 5:00PM. We anticipate no changes to the normal schedule as we are designated an essential business by the province as an agriculture product retailer. Please see our Holiday Hours as we are taking some additional time off to rest & recharge over the 2020 holiday season.

If you are not comfortable or able to come in the store, our online  store contains most of the products we have available for in store purchasing. Please take advantage of our free shipping on orders over $89, or curb-side pickup options.

Curbside pickup is available:
Monday 10AM-5PM (Note - The store is closed Monday but the warehouse is open and can do curbside pickup),
Tuesday - Friday from 10AM-6PM
Saturday 10AM-5PM (Note - The warehouse is closed Saturdays, so please let us know ahead if you plan to pickup your curbside order on Saturday)
 
We are taking every precaution we can to protect our customers and staff during the outbreak, based on provincial guidelines, including but not limited to:
  • Plexiglass shields at cash
  • Hand Sanitizer available at cash and store entrance
  • Masks and gloves for staff
  • Regular sanitation for high traffic areas and devices
  • Delivery and Curbside Pickup Options
  • Occupancy maximum for each store
We wish everyone good health and safety during the outbreak. If you have questions or need any assistance with your grow during this time, you can contact us by phone, email info@indoorfarmer.ca or our Instagram account.
  
 

How does Contactless Curbside Pickup work?

Curbside Pickup is a contactless way for our customers to place and pickup orders during the outbreak. We have three ways to place orders for Curbside pickup.
1. Place order online from indoorfarmer.ca and select "CURBSIDE DELIVERY" at checkout (please include your phone number on the checkout contact form)
2. Call 519-886-9200 and place your order over the phone with our staff
3. Email your order to info@indoorfarmer.ca
Once we receive your order, we will email or call you when it is ready for pickup (normally within 2 hours).
When you arrive to pickup your order, please call 519-886-9200 and a staff member will bring out your order to your vehicle.
Curbside pickup is available:
Monday 10AM-5PM (Note - The store is closed Monday but the warehouse is open and can do curbside pickup),
Tuesday - Friday from 10AM-6PM
Saturday 10AM-5PM (Note - The warehouse is closed Saturdays, so please let us know ahead if you plan to pickup your curbside order on Saturday)
 

Indoor Farmer Employee/Customer Safety Polices during COVID19 Outbreak:

STAFF RESPONSIBILITIES:

  • Staff who are sick MUST stay home
  • Staff members who do not feel well are advised to stay home
  • Staff members have access to gloves, masks, glasses and sanitizer
  • Staff members will clean the payment pin pads throughout the day
  • Staff will clean the sales counter and carts multiple times daily

CUSTOMER RESPONSIBILITIES:

  • Customers who are feeling unwell, have a cough/cold or have recently returned from an international trip to a COVID19 hotspot are asked not to visit the store until cleared by a doctor
  • The washroom will temporarily be available to employees only
  • Customers are asked to respect proper coughing and sneezing etiquette; cough and sneeze into tissue or elbow, washing hands after coughing/sneezing
  • Customers are asked to give ample space (6ft) to fellow customers
  • Customers are asked to maintain a safe distance from the staff during interactions
  • We may need limit the amount of customers in the store at peak times to under 15 people
  • Customers are asked to follow the taped guidelines to control traffic in busy areas
  • Customers are asked to stay behind the plexiglass shields for our cashiers

By taking adequate precautions Indoor Farmer is confident we can provide a safe environment for our staff and customers. 

Thank you as always for your loyalty & patience as we all try to stay healthy and safe during this difficult time. If you have any more questions please don't hesitate to call one of our locations.