Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Unfortunately due to the high cost of shipping, we are no longer able to provide free returns for unwanted items. We can provide a return shipping label for shipments to be returned via Canada Post on our account for a $15 fee. The fee will be deducted from your refund when items are returned. Customers are welcome to make their own shipping arrangements to avoid the charge and returns to our retail store have no charge.

To start a return, you can contact us at info@indoorfarmer.ca If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@indoorfarmer.ca.


Damages and issues
Please inspect your order right away and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable or sterile goods (such as mushroom substrate), custom products, and requests (such as special orders). All items in the Clearance Centre are final sale and cannot be returned. We also do not accept returns for hazardous materials. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Warranty
Indoor Farmer may be able to exchange products under warranty with the manufacturers approval. Some brands do not allow us to facilitate the warranty process and must be contacted directly by the customer for warranty support. If you have a warranty issue please contact us or reference the warranty terms in the product manual. Clearance products are final sale only, and cannot be returned for exchange, credit or refunds.