Indoor Farmer COVID19 Updates & FAQ: 


Is Indoor Farmer Open (updated April 20)?

Starting June 09, 2020 Indoor Farmer Waterloo and Stratford will both be open Tuesday-Friday from 10:00AM-6:00PM, and Saturdays from 9:00AM to 5:00PM.

Indoor Farmer Waterloo will be open Tuesday-Friday from 11AM-6PM, starting April 20, 2020. Indoor Farmer Stratford will remain closed temporarily. We closed both locations March 25, but have received clarification from the province that we operate as an essential business in Ontario as part of the agriculture sector supply chain. While this is good news for all our medical and business customers who depend on us, we have to do all we can to ensure the safety and health of our staff and most vulnerable customers.
 
Indoor Farmer will operate with reduced staff, under reduced hours for the foreseeable future. Online Orders with “Curbside Pickup” option are recommended for your safety as we limit the amount of customers in the store and operate with reduced staff. Long consultations will not be available, and we request all customers give the staff and each other the recommended 6ft of personal distance. Any customer who displays a continued disregard for personal distancing of the staff or other customers will be asked to leave the store.Our online  store contains most the products we have available for in store purchasing. Please take advantage of our free shipping on orders over $89, or curb-side pickup options. Curbside pickup is available Tuesday - Friday from 11AM - 6PM.
 
We must keep our phone lines clear for curbside pickup requests, we will not be able to offer the same level of service and advice our customers are accustomed to, please be patient with us during this time. This applied to customers in the store as well, we are not doing consultations and advice will be short and sweet so we can keep minimal amounts of customers in the store at a time.
 
We wish everyone good health and safety during the outbreak. If you have questions or need any assistance with your grow during this time, you can contact us by phone, email info@indoorfarmer.ca or our Instagram account.
 
 
Is Indoor Farmer Shipping Online Orders? (Updated March 24)
We are currently shipping out online orders the sameday the order is received, or the next day if the order is received after our courier pickups or on the weekend. Curbside Pickup is available for online orders, with more details below.
 
 

How does Contactless Curbside Pickup work?

Curbside Pickup is a contactless way for our customers to place and pickup orders during the outbreak. We have three ways to place orders for Curbside pickup.
1. Place order online from indoorfarmer.ca and select "CURBSIDE DELIVERY" at checkout (please include your phone number on the checkout contact form)
2. Call 519-886-9200 and place your order over the phone with our staff
3. Email your order to info@indoorfarmer.ca
Once we receive your order, we will email or call you when it is ready for pickup (normally within 2 hours).
When you arrive to pickup your order, please call 519-886-9200 and have your ID ready, a staff member will bring out your order to your vehicle.
Curbside pickup is available Tuesday to Friday from 11AM - 6PM.
 
 

Indoor Farmer Employee/Customer Safety Polices during COVID19 Outbreak:

STAFF RESPONSIBILITIES:

  • Staff who are sick MUST stay home
  • Staff members who do not feel well are advised to stay home
  • Staff members will wear gloves during all customer interactions
  • Glasses and masks are also available for staff members
  • Staff members will clean the payment pin pad between use
  • Staff will clean the sales counter and bathroom fixtures multiple times daily

CUSTOMER RESPONSIBILITIES:

  • Customers who are feeling unwell, have a cough/cold or have recently returned from an international trip to a COVID19 hotspot are asked not to visit the store until cleared by a doctor
  • The washroom will temporarily be available to employees only
  • Customers are asked to respect proper coughing and sneezing etiquette; cough and sneeze into tissue or elbow, washing hands after coughing/sneezing
  • Customers are asked to give ample space (6ft) to fellow customers
  • Customers are asked to maintain a safe distance from the staff during interactions
  • We may need limit the amount of customers in the store at peak times to under 15 people
  • Customers are asked to follow the taped guidelines to control traffic in busy areas
  • Customers are asked to stay behind the plexiglass shields for our cashiers

By taking adequate precautions Indoor Farmer is confident we can provide a safe environment for our staff and customers. 


Thank you as always for your loyalty & patience as we all try to stay healthy and safe during this difficult time. If you have any more questions please don't hesitate to call one of our locations. 

 
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ABOUT INDOOR FARMER

Solutions for a sustainable future. We believe that gardening, especially hydroponics, will be what we need in the present and future to obtain healthy-organic food, lower food costs, achieve a more sustainable society, and provide fresh produce at any time of the year.

Skid pricing is available!

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CONTACT US

  • Store:

    10 Wyman Rd #6
    Waterloo, ON N2V 1K7

  • Phone: 519-886-9200

    info@indoorfarmer.ca

  • Commercial Sales (LP/Craft/Greenhouse Growers) 
    519-886-9201